FAQ

Our family has been manufacturing garments in Pakistan since 1999. In that time we have made over ten million pieces, including our children's wear label Cocobee, which grew to twenty-five stores across the country. Vivi is designed and made on our own floor.

We release in named editions a few times a year rather than adding stock continuously. Each edition is cut in a set quantity. If a piece sells out, join the waitlist and you will hear first if it returns.

Dry clean is recommended for embroidered and silk pieces. Cotton pieces can be hand washed cold, separately, and dried in shade. Iron on low heat, and never directly over embroidery. Care instructions for each piece are on its product page.

Usually not. Editions are cut once. If a style does return it is announced to the waitlist first.

Every piece is stitched and ready to wear, in Small, Medium and Large.

Use the size guide. Measure a piece you already own and like the fit of, rather than measuring yourself. It is more reliable. If you are between two sizes, message us on WhatsApp with your measurements and we will tell you which one to take.

We shoot in daylight and do not retouch colour. Screens still vary, so a small difference is possible. If the colour is not what was shown, message us within 48 hours and we will sort it out.

All prices are in US dollars. We accept major cards through our secure checkout. Your card statement will show VIVI.

To the United States, the United Kingdom and Canada there are two services. Economy is USD 10 flat, and free on orders of USD 250 and above. Duties are included. Express is USD 30; you also pay duties on delivery. Everywhere else we ship, the service is Standard. The price depends on the weight of the order, up to 4 kg. The rate for your country is shown at checkout.

Every piece is in stock. To the United States, the United Kingdom and Canada, Economy arrives in 12 to 15 business days and Express arrives in 3 to 5 business days. Standard delivery time depends on the destination and is confirmed when the parcel is booked.

You will get a WhatsApp message with your tracking link as soon as the parcel is booked with the courier, and a reminder the day before it is due to arrive.

On Economy to the United States, the United Kingdom and Canada, no. Duties are included in the USD 10 (or free over USD 250). On Express to those countries, yes: customs duties and import taxes are charged at delivery. On Standard, duties are included for Europe and paid on delivery for Australia, the Gulf, Turkey, Cyprus, Jordan and Lebanon. The product page says which applies. Customs sets the final amount when duties are paid on delivery.

15-day exchange, no refunds. Pieces must be unworn, unwashed, with tags attached and in their original packaging. Message us on WhatsApp within 15 days of delivery. Customer service tells you whether to send the piece to our US warehouse, our UK warehouse, or Pakistan. You pay the return shipping. Original shipping is not refunded. Full detail is in our Return and Exchange Policy.

Message us on WhatsApp within 48 hours of delivery with photos and your order number. If we sent the wrong piece or it arrived faulty, we replace it. You pay to send the piece back to the warehouse customer service names.

WhatsApp is the fastest way: +923068125535, Monday to Saturday, 9am to 5pm. You can also email hello@vivi.pk. A person answers, not a bot.